Micro focus customer center software#
Micro focus customer center trial#

Here, IвЂ™ve taken certain parts of testimony from Archie Roboostoff, part of the Micro Focus Product Management team, where he talks about the culture within Attachmate at the time of the Micro Focus acquisition. Grant testify that he and the audit team get compensated based on the revenue they generate from conducting auditsвЂќ. In 2014, вЂњMicro Focus bought Attachmate, and with it вЂ¦ inherited AttachmateвЂ™s audit compliance group and вЂ¦ AttachmateвЂ™s senior compliance manager James Grant.

Micro focus customer center trial#

The testimonies within the trial gave good insight into the approach to audits within Micro Focus.

Micro focus customer center software#

This is something prevalent in many audits, where customers are expected to pay for software what was never used. Instead, what they say, is we had an agreement to pay them for providing non-users with access to software that none of them could use for any purpose.вЂќ So Micro Focus canвЂ™t sue us for having too many users. They also said вЂњThere is no evidence that a single one of them ever used Rumba for any purpose ever. In a refrain that will sound familiar to many of you, when discussing what Micro Focus were pushing for, Express ScriptsвЂ™ counsel described it as вЂњa license for non-users to not use their softwareвЂќ. Express ScriptsвЂ™ case may have been easier if some clarification work had been done before sending the report across. ThatвЂ™s what Express ScriptsвЂ™ own data showed.вЂќДЄlthough itвЂ™s said that numbers donвЂ™t lie, they can certainly mean different things to different people.

These are the reports from Express ScriptsвЂ™ system showing 35,236 people had access to Rumba software via Citrix. вЂњBut when Express Scripts sent its data of usage and access back to Micro Focus, what we learned is that they had installed the software on 14,945 workstations but were giving access to 35,236 users on Citrix. In this case, a large part of Micro FocusвЂ™ argument was based on numbers taken from data given to them by the customer: ItвЂ™s always sensible to have controls, processes, and training in place when it comes to sharing data with software vendors.

ItвЂ™s great that the customer took the win but first letвЂ™s look at some of the key information that came out during the trial. Earlier this year, we covered a software audit legal case between Micro Focus and their customer Express Scripts and, having read through some of the court documents, there are some enlightening points to look through.